Last updated: October 2025
Bei xholidaydiscounts.com , your satisfaction is our top priority. We strive to ensure that every product delivered meets your expectations. If you are not entirely satisfied with your purchase or encounter any issues, please carefully review our refund and return guidelines below.
Contact customer support:
TTo request a refund, replacement or exchange, please contact our customer service:
E-Mail:
service@xholidaydiscounts.com
Online contact form
To process your request as soon as possible, please provide the following information:
Order number ( )
Full Name
Email address you used to place your order
Reason for return or refund
Clear photos or video of the problem (if applicable)
Once your request has been reviewed and approved, our customer service will provide detailed instructions for returning your items.
Return of unwanted products:
We accept returns of unwanted products within 7 days of delivery, as long as the items are unopened, unused and in the original sealed packaging. For hygienic and safety reasons, opened or used products cannot be returned.
In order to return unwanted products, we need the following information:
A clear picture of the original packaging
A clear picture of the unopened and unused product(s)
After receiving your information and checking your eligibility, we will send you the return address and an RMA (Return Authorization) form.
Please note:
The shipping costs for returning unwanted items are borne by the customer.
A processing fee may apply for returned items.
Once your return has been received, checked and approved by us, we will refund you the purchase price within 2-3 working days using your original payment method.
Returns for faulty or defective products:
If you receive a defective or damaged product, please contact our customer service immediately. We will help you diagnose errors, give you troubleshooting tips and arrange for a product exchange or refund if necessary.
Warranty periods for hardware products:
xholidaydiscounts.com offers the following limited warranty periods from the delivery date:Disposable e-cigarettes: 15 days
E-Cigarette Sets & Mods: 180 days
E-cigarette tanks & batteries: 30 days
Replacement evaporator heads: 7 days
Please contact our support team before returning products. We may be able to solve your problem quickly and without returns.
Warranty exclusions:
Die Garantie deckt Folgendes nicht ab:
The warranty does not cover:
Damage due to accidents, improper use, unauthorized modification or dismantling
External signs of use such as scratches or discoloration
e-liquids and nicotine salts for hygiene and safety reasons, unless the delivered item is defective or defective.
Important Notes:
Please keep the original packaging and all contents until your problem is completely resolved.
Returns can only be authorized by our customer service.
For returns, we recommend using a shipping service with tracking. Keep the receipt as proof in case of unforeseen events.
Return address:
xholidaydiscounts.com Return Department
Kamry Technology Co., Ltd., Germany
Address: Bayerstraße 93–95B, 80335 Munich, Germany
Email:
service@xholidaydiscounts.com
Customer Support:
If you have any further questions or need assistance, please do not hesitate to contact our friendly customer service team at service@xholidaydiscounts.com . We are happy to help you and want to provide you with an exceptional shopping experience at CloudovaVape.
Thank you for choosing xholidaydiscounts.com !